The challenge
Front-office desks don't lack data — they lack the next action. Trade, transactional and market data arrive from multiple internal systems and never come together in a form the desk can act on. Salespeople start the day without a call list, managers coach on impressions rather than facts, and nobody can connect a specific action to a specific trade — so platform ROI stays anecdotal and revenue is left on the table.
How Behavox solves it
Mosaic unifies fragmented front-office data into one structured model, then delivers each salesperson a short, ranked list of prescribed actions every day — which client to call, which product to raise, and why — with the supporting evidence visible and auditable. Built on the same control-grade data plane as Quantum and Polaris, Mosaic closes the gap between insight and action: the salesperson doesn't analyse the data, they act on a recommendation and see it tracked through to the trade.
Capabilities
- Daily prescribed actions — a ranked, mandate- and coverage-filtered call list for every salesperson, every morning.
- Client 360 — transaction history, alerts, recommendations and recent communication context assembled in one call-ready view in under a minute.
- AI-drafted outreach — a client-specific email or call script from the recommendation context, reviewed and sent by the salesperson, never auto-fired.
- Signal-to-revenue instrumentation — every recommendation tracked from delivery through action to trade, so you know which signals actually generate revenue.
- Management dashboards — coverage quality, signal performance and activity-to-revenue correlation on shared definitions.
- AI-assisted data integration — field mapping in hours, not weeks of custom engineering.
Business outcomes
- More conversations convert to trades — every salesperson starts the day knowing who to call and why now.
- Faster client preparation — call-ready in under a minute instead of trawling the CRM.
- Measurable platform ROI — specific Mosaic-driven actions connected to commercial outcomes.
Proof
Powered by Behavox Mosaic, built on the same data plane that powers Behavox surveillance — so communication-derived insight and trade context are native inputs to the sales workflow.
Frequently asked questions
- What problem does Front Office Analytics solve?
- Front-office desks don't lack data — they lack the next action. Trade, transactional and market data arrive from multiple internal systems and never come together in a form the desk can act on, so salespeople start the day without a call list, managers coach on impressions rather than facts, and platform ROI stays anecdotal.
- How does Mosaic deliver Front Office Analytics?
- Mosaic unifies fragmented front-office data into one structured model, then delivers each salesperson a short, ranked list of prescribed actions every day — which client to call, which product to raise, and why — with the supporting evidence visible and auditable. It is built on the same control-grade data plane as Quantum and Polaris.
- What business outcomes does it produce?
- More conversations convert to trades, since every salesperson starts the day knowing who to call and why now; client preparation is faster, with call-ready views in under a minute instead of trawling the CRM; and platform ROI becomes measurable, because specific Mosaic-driven actions are connected to commercial outcomes.
See it on your own data
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