blog | Regulatory Intelligence Loose Lips: Why You Need To Start Monitoring Voice Communications ASAP November 15, 2021 Jody Houton Share Smartphone. Dumb human. Or at least the following 10 individuals were. Here are the top 10 most inappropriate conversations that Behavox Voice has discovered on smartphones, VoIP, and other voice communication channels in 2021. 1. Scenario: Racism, Work Complaints Participant 1: I’ve had it with [redacted client] and the way this company prioritises his cash over the way he treats meParticipant 2: is he still refusing to deal with you?Participant 1: yeah he literally said that he doesn’t want me to place his trades. It has to be an english person only. I don’t care how much he pays us every month, he shouldn’t be allowed to speak to anyone like thatParticipant 2: has no one raised this with him? He’s such a pigMicrosoft Teams 2. Scenario: Work Complaints Participant 1: do you really think they have a case to sack us if we don’t get vaccinated? Participant 2: it doesn’t sit right with me. I didn’t think they could do that but they aren’t the only company suggesting it.Participant 1: I just haven’t made my mind up yet and don’t appreciate my employer having that much control over my decisionParticipant 2: I know mate, it’s not greatBlackBerry 3. Scenario: Racism Participant 1: any update on your application for that real estate roleParticipant 2: yeah, I didn’t get it. No surprise really. Participant 1: ah sorry to hear that broParticipant 1: no doubt you would’ve got it if you weren’t whiteParticipant 2: haha, so true. It’s all box ticking isn’t itCisco 4. Scenario: Sexism Participant 1: I know that Neil is loving having you on his teamParticipant 2: ah that’s great to hear, he’s a good managerParticipant 1: just don’t go getting pregnant or anything like that, you’ll upset himParticipant 2: why is that? Participant 1: he’s been let down by great women in his team getting pregnant and preferring that life. He didn’t like itCloud9 5. Scenario: Harassment Participant 1: You better be coming to the [redacted company]drinks tonightParticipant 2: I can’t unfortunately, I already had a dinner bookedParticipant 1: you’re kidding, they’ll be disappointed that you aren’t thereParticipant 1: as am I, you’re more fun when you’ve had a drinkNICE 6. Scenario: Work Complaints Participant 1: Yup, work is still as laborious, it’s bizarre I have the sensation of coming each day to work and re-living the same agony a little like a bad dream that repeats itselfO2 7. Scenario: Sexism, Work Complaints Participant 1: I’m sick of this. We’re being gaslightedParticipant 1: I think I might setup a whatsapp group for a few of us so that we don’t feel like the only ones putting up with thisParticipant 2: That’s a good idea, I think most of us just feel powerless and can’t afford to be pushed out for whistleblowingRed Box 8. Scenario: Harassment Participant 1: I wish you could’ve been there to hear the way John just spoke to meParticipant 2: What did he say?Participant 1: It was more the way he said things, shouting me down at every opportunity, scoffing at my thoughtsParticipant 1: I don’t think he would’ve done that in a meeting full of people. I don’t know how much longer I can take thisVerba 9. Scenario: Bullying Participant 1: I’m not going to make it later, I’ve got to get this report written up and signed off by the end of weekParticipant 2: can you not just get Tobias to do the leg work? He’s such a push overParticipant 1: ha good point, what’s he going to do, say no? I’ll just sack himParticipant 2: exactly ha wet wipeVerint 10. Scenario: Harassment Participant 1: hey, I’m sorry if I came across as blunt on Slack, it’s just I have plans for tonight and can’t commit to joining a call that gets added to my calendar 3 hours before you knowParticipant 2: you know a lot of people would love to be in your position right nowParticipant 2: it would be pretty easy for us to replace someone who’s not going to give one hundred percent to the roleParticipant 1: ohParticipant 2: I’m sorryParticipant 2: I guess my plans can be rearrangedVoxSmart Let’s Talk… Suspicious conversations that would have previously taken place behind closed doors are now happening on calls, meaning the risk of misconduct hiding within your voice data is too dangerous to ignore. A typical employee spends 94 minutes speaking on platforms like Zoom, Teams, Redbox, Cloud9 every single day. And, as you’re 10x more likely to discover true positives in your voice communications, compared to e-communications, can you really afford to not have a comprehensive compliance program that includes voice monitoring? Find Your Voice Behavox Voice offers market-leading speech analytics for fraud detection in financial services. Our advanced AI and machine learning technology applies Risk Focus when deciding which calls to flag for review. Our high-quality speech-to-text-transcription boasts an ‘out-the-box’ accuracy of 88%, which gets better with usage, thanks to its groundbreaking unsupervised learning models. With Behavox Voice, reviewers can quickly and accurately identify flagged content, resulting in a laser-focused, efficient review process. Contact us to learn how you can start monitoring voice, and start generating insights that protect you from risk in as little as three weeks. Radar Magazine Radar 13 Out Now A New Era For Compliance Download Radar 13 SUBSCRIBE TODAY Complete this form to receive our Newsletter! Thank you for signing up for our Newsletter! Related Readings Regulatory Intelligence Avoiding the Hidden Price of Non-Compliance: Monitorships November 20, 2023 Regulatory Intelligence Benchmarking Behavox Voice Against Leading Transcription Services. November 13, 2023 Regulatory Intelligence Unleashing Innovation: How Google Cloud and Behavox transform financial compliance… October 4, 2023
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